December is not shaping up to be a good month for Verizon. Beginning late yesterday morning, reports from Verizon customers of their third data blackout left many unable to access internet, email and applications from their mobiles. Nearly 24 hours later, some customers are reporting their data use has yet to be restored.
Although the outage seems to only affect 4G running phones in certain areas of the country such as Wisconsin, New York, Arkansas and Oregon, another blackout has to be pretty frustrating for Verizon customers. What leaves me puzzled about the situation is the lack of communication coming from the folks at Verizon on the cause of the outages and how they’re managing it.
It will be interesting to see how Verizon handles the PR side of the outages in the next couple days. Are three outages in month enough to spur a mass exodus of Verizon customers to other carriers?