Frustrated customers of Wisconsin Rapids-based service provide Element Mobile can let out a sigh of relief today. Wisconsin Department of Agriculture, Trade and Consumer Protection officials say they’re close to reaching a settle with Element Mobile, a firm that racked up 672 written complaints with the DATCP in 2011, one of the highest complaint levels against a business in the state.
Many Element Mobile customers experienced billing errors, poor service and unresponsive customer service. While a large number of the complaints occurred during a transition when Element Mobile took over service across an eight-county area previously managed by Alltel Wireless, it seemed Element Mobile did little to resolve issues with customers and continued to bill them for service.
After an DATCP investigation, officials announced today that Element Mobile users will be eligible for refunds, contract outs and possibly a cash settlement to be made available by this summer.
Technology problems combined with poor customer service on top of billing errors can easily be a mobile user’s worst nightmare. It’s good to see some Wisconsin residents get the compensation they deserve.